Students’ Decisions to Choose Public Senior High Schools in a School Digital Information Ecosystem Based on Reputation, Service Quality, and Accessibility
DOI:
https://doi.org/10.59890/ijels.v4i5.5Keywords:
Student Decision, Public Senior High School, Digital Information, School Reputation, Service Quality.Abstract
Students’ decisions to choose public senior high schools are increasingly shaped by school reputation, service quality, accessibility, and the quality of digital information used by students and parents. However, integrated syntheses mapping the relationships among these four factors in the context of school digital information ecosystems remain limited. This study aims to synthesize empirical evidence on the factors explaining students’ decisions to choose public senior high schools based on reputation, service quality, accessibility, and digital information. A systematic literature review was conducted using the PRISMA guidelines. Articles were identified from the Scopus database using relevant Boolean keywords. From 555 initial documents, screening was conducted based on publication year from 2021 to 2026, journal article type, English language, open access status, abstract relevance, DOI validity, and thematic suitability. Ten articles were selected and analyzed narratively. The findings show that school choice is not formed by a single factor, but by the interaction of institutional image, evidence of academic quality, service quality, physical and digital access, information usefulness, source credibility, and students’ information adoption. School digital channels should be managed as informative services that are transparent, easy to navigate, and relevant to prospective students’ needs. This study contributes to strengthening the conceptual foundation for preliminary studies on students’ decisions to choose public senior high schools within school digital information ecosystems.
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